Kate McLean Homecare
Call (09) 579 1212

FAQs

Here to help you

 

FAQs

I am not sure what kind of support my family member needs. How do I go about it?

Contact the office and speak to one of our staff members about your needs or those of your loved one. From there, we will send you an information pack explaining our rates and terms and conditions. Should you wish to talk further, we can arrange an obligation-free home assessment.

Do you provide one off care?

Yes we do.

Do I get the same carer every time?

We do our best to ensure that our clients have continuity of care, we best match each client appropriately with our caregivers.

Can you provide drivers for transportation for shopping or any trips?

Yes we can. Fees apply for the use of a caregiver’s car, available upon request.

Can I change the scheduled services?

We prepare our weekly roster on Mondays for the following week. We prefer as much notice as possible, should you wish to change the dates/times of your service.

What is the cancellation policy?

You may be charged a cancellation fee if your service is cancelled with less than 24 hours’ notice of the booking.

Who should I call in an emergency?

We are available 24 hours a day, seven days a week including public holidays for our clients.

How do I pay the account?

Invoices are emailed or posted and payments can be made via electronic banking or cheque. We invoice our clients weekly.

 
 

Links

These are just some of the organisations we work with: