I am not sure what kind of support my family member needs. How do I go about it?
We can talk to you over the phone and discuss your loved ones cares, from there we send out our client pack and provide a home assessment should you wish to use our services.
Do you provide one off care?
Yes we do.
Do I get the same carer every time?
We do our best to ensure that our clients have continuity of care, we best match each client appropriately with our Caregivers.
Can you provide drivers for transportation for shopping or any trips?
Yes we can. Fees apply for the use of a Caregiver’s car, available upon request.
Can I change the scheduled services?
We prepare our weekly roster on Monday’s for the following week. We prefer as much notice as possible, should you wish to change the dates/times of your service.
What is the cancellation policy?
You may be charged a cancellation fee if your service is cancelled with less than 24 hours’ notice of the booking.
Who should I call in an emergency?
Our office, (09) 579 1212, we are available 24 hours a day, seven days a week including public holidays, office hours are 8am-4pm. However out of those hours, all calls are diverted to our on-call personnel.
How do I pay the account?
Invoices are emailed or posted and payments can be made via electronic banking or cheque. We invoice our client’s weekly.